Automate Debt Collection with specialized CRM solutions in the Philippines
Credit and collection agencies often have issues with establishing contact with no-contact accounts, making it harder for them to receive the accounts receivable they promise to their bank partners. Another issue they have is low performance and monitoring.
With automation, you can create buckets for your collection cycle, depending on your set parameters. Establishing contact and calling debtors or defaulters could also be made easy with the integration of automatic dialers.
Lgorithm Solutions’ newest product feature is CALL’ACT’, a specialized Collection CRM suited for the needs of Collection Agencies. CALL’ACT’ is highly scalable and promises consistency in terms of your workflow.
Advanced Features of Lgorithm Solutions Collection CRM- CALLACT
Reports And Monitoring
Bank partners require collection agency of a summary of report and the actions done for a specific account. With CALL’ACT’, you can generate your customized reports at any given time. You can also monitor the call from your agents, providing transparency in an out the agency.
Field Agent Tracker
Another innovation we developed, CALL’ACT’ could be integrated with a mobile phone tracker that could show their location and capture information about the debtor especially if they are doing field work and background check.
Lead Assignment Configuration
CALLACT can automatically assign incoming leads to the appropriate sales representatives or teams as per lead source, geographic location, industry, lead score, and other relevant factors ensuring that leads are promptly routed to the most qualified individuals or teams, improving response times and overall sales effectiveness.
Auto Defaulter Notice
By predefined criteria for identifying delinquent accounts, such as overdue payment dates or outstanding balances exceeding a certain threshold, it automatically generates and sends a default notice, informing the customer of their non-compliance and detailing the consequences or actions that may follow if the issue is not addressed promptly.
Omnichannel Interaction
It enables seamless communication and interaction with customers across multiple channels. This integration in CALLACT ensures that all your customer interactions are consistent, personalized, and synchronized across various touchpoints, such as email, phone, live chat, social media, and in-person interactions.
Bucketing System
It can automatically categorize delinquent accounts or outstanding debts based on predefined criteria or attributes. This feature is critical as it helps prioritize and manage accounts more effectively, and enables your team to focus their efforts on the most critical cases.