BANKING AND FINANCIAL SERVICES
Fulfill Customer Expectations
With the competition getting stiffer and customers loaded with numerous options, financial institutions are really struggling to retain customers and improve customer loyalty. Customers demand personalized services and round-the-clock assistance or else are all set to switch to a different institution. Fulfilling customer expectations along with meeting the regulatory requirements has undoubtedly become a challenge for the financial companies. Lgorithm Solutions’ Unified Customer Contact Management software helps banking, credit unions, and financial services groups improve CRM and marketing campaigns.
Lgorithm Solutions provides the capability to easily utilize and manage remote agents and remote sites as a single entity. Your support personnel do not have to be confined to the actual call center. They can access the system and interact with customers from any location. Contacts are intelligently routed to the most appropriate agent, wherever the agent may be located on the network. Remote field agents can be based anywhere and access the system through a web browser. Agent desktops are browser-based and allow communications via voice, email or web.
For more efficient service, Lgorithm Solutions can be integrated with your existing service software to provide account information and payment options to record contact results automatically, even without requiring a live agent.
