CALL’ACT’ LENDING and COLLECTION CRM
Know your accounts more with a customized CRM Interface designed for your lending and collection services.
BUCKETING SYSTEM
Categorize debtor accounts into your set parameters.
SKIP TRACING FACILITY
Log-in into a skip tracing facility tool that real-time updates your database automatically.
VOICE LOGGER
Enhance supervision and monitoring tool with advanced voice logging system equipped with Barging, Whispering, and Snooping features.
AGGRESSIVE LEAD PENETRATION
Increase your contact rates and achieve higher promises-to-pay with aggressive lead penetration.
MULTIPLE DIALING MODES
Choose an automatic dialing mode that suits your campaign to reduce call waiting time.
REAL TIME MONITORING AND SUPERVISION
Maintain quality performance with real-time monitoring tools for better supervision.
MULTIPLE CAMPAIGN CONFIGURATION
Create multiple campaigns depending on priority accounts and client requirement.
OMNI –CHANNEL INTEGRATION
Communicate across all forms of communication. Access a variety of applications such as Chat, E-mail, SMS, Phone, Video, Fax, Voice, Viber, WhatsApp, etc.
AUTO DEFAULTER NOTICE
Generate notices of default and contracts automatically for less account handling for increased contact rates.
LEAD ASSIGNMENT CONFIGURATION
Specify how leads are assigned to users or agents as they are created manually, captured from the web, or imported via the lead importers
FIELD AGENT ACCESS
Track and monitor your field agents with built-in route tracking and GPS.