Save infrastructure costs with Mobile Call Center solutions from Lgorithm Solutions!
An industry-based custom mobile call center solution by Lgorithm Solutions is a large-scale and secure call center at your fingertips. A remote call center setup equipped with enterprise-level features and zero infrastructure requirements.
A mobile call center solution in the Philippines encourages greater mobility and reduces the dependence on laptops, fixed offices, or high-end equipment. With a reduced need for infrastructure, businesses can save a lot of overhead costs making mobile call center solutions a cost-effective option for distributed teams.
Lgorithm’s Mobile call center solutions can be customized as per the business needs to add advanced features of contact book, CRM integration, call recording, forwarding, voice mail, and omnichannel capabilities with easy integration with new and existing software. They are perfect for multiple industries with distributed workforce in sales, customer support, and collection.
Advantages of Mobile Call Center Solutions from Lgorithm Solutions
Reduced Infrastructure Costs
Get over all the infrastructural requirements with Lgorithm Solutions’ Mobile Call Center Application for agents. The cloud-based application enhances customer service quality and provides agents with all the necessary aid just on their smartphones. Reduced data requirements and mobile WebRTC assure high voice quality, thereby offering enhanced customer service through their mobile call center agents.
Industry Ready Features
No more compromise on customer service due to remote setup. Lgorithm Solutions’ Mobile Call Center Agent App operates as a complete contact center at remote locations. The features include automated inbound and outbound calling, CTI integration, WebRTC for enhanced voice quality and access to customer information, live agent tracking, and daily reports.
Increase Agent Productivity
Lgorithm Solutions’ Call Center Mobile App provides live tracking features that enable agents to access information in an ongoing call and allow interchanging screens. An easy quick dial and end option for calls and integrating customer data is possible with Lgorithm Solutions’ Mobile Call Center Application.
Customer Security
Customer data security is a prominent feature of Lgorithm Solutions’ Mobile Call Center Solutions. It protects customer data even when an agent is using their mobile device. With the IMEI whitelisting and detection feature maintaining data security has become easy. Our cloud-based app also provides call recording options with necessary VPN support.
Beat the infrastructure issues
Device health monitoring helps to maintain the devices used by agents ranging from their mobiles to systems by generating device reports. Identifying device failures and taking necessary measures helps provide uninterrupted customer service. Get a 360 view of your call center and manage agents and supervisors through easy-to-use software and align callbacks.