Top-of-the-line customer Service
In the world of delivery service, it is not only required that you meet the clients’ deadline and time frame, you must also be capable of providing customer feedback management and support.
Lgorithm Solutions has freight-specific design, mobile access and built-in freight sales reports and dashboards to monitor your transactions and follow-up based on specific parameters.
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360 Degree Customer Centric View
Our solutions allow freight, courier and logistics company to provide a customer-centric and professional-driven services customized for their own workflow.
Ticketing System And Helpdesk
Advanced and Unique Ticketing System tracks your customer’s order and prioritize the actions and requests—all with real-time response reporting on your dashboard. Manage feedbacks or complaints systematically with proper escalation.
Field Sales Management
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Lgorithm provides the capability to easily utilize and manage remote agents and remote sites as a single entity. Your field agents and support personnel can access the system and interact with customers from any location. Contacts are intelligently routed to the most appropriate agent, wherever the agent may be located on the network. Remote field agents can be based anywhere and access the system through a web browser. Agent desktops are browser or mobile-based and allow communications via voice, chat, SMS, email, Viber or web.