INBOUND CALL HANDLING
- LGORITHM SOLUTIONS can blend your outbound campaigns seamlessly and helps company’s to extend customer service if necessary through inbound queries and calls.
- Screen Pop-up CRM Interface with Knowledge Base
- Customizable Interactive Voice Response (IVR)
- Self-Service IVR
- Configurable and Drag-and-Drop IVR Designer
- Automatic Call Distribution and Call Forwarding
- Queue Monitoring
- Last-Agent Handling
- Wait Time Notification