AUTOMATIC DIALING MODES

Predictive Dialing Solution – Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party contacts. Our system’s multiple number dialing feature enables the agent to dial alternate number of contact based on the dispositions submitted.

Preview Dialing Solution – This dialer provides agents an opportunity to review contact’s details and information prior to dialing a call to customer. It also checks the readiness of the agent before dialing a new number.

Power Dialing Solution – Increase productivity simultaneously by calling multiple contacts when an agent becomes available, filtering out no-party contacts and unwanted calls.

Progressive Dialing Solution – Automatically call individual contacts when an agent becomes available. Our dialer provides an automatic process of re-routing calls to available agents within the shortest amount of time possible.