The call center industry remains at the forefront of crucial customer interactions but is rapidly evolving with the integration of AI and automation. With AI tools, call centers are evolving to provide an unmatched customer experience, build trust, and ease communication channels for 24/7 availability and fast issue resolutions. According to the Zendesk Report of […]
In this machine and technology-powered world, everyone is on a constant lookout for automated solutions. So why do call centers have to rely on manual input for outbound calling? Outbound calling is still the best way to reach potential customers, whether sales, service, or feedback. However, with the constant increase in the number of customers, […]
For every business, efficiency, and customer engagement are paramount to success. It’s no surprise that more and more businesses are on a constant lookout for solutions to increase calling efficiency. One such technology that has revolutionized outbound calling operations is the predictive dialer. This auto dialer utilizes advanced algorithms to optimize calling operations and dramatically […]
The Philippines is known for many things but culture and call centers stand out the most. Businesses from all around the globe are turning towards the Philippines to establish their BPOs and call centers due to the availability of talent, resources, and technology. Naturally, with so many call centers, the Philippines needs advanced call center […]
Today, everyone is surrounded by technology. Intelligent machines and smart devices are making lives easier. The latest innovation in the technology sector is Artificial intelligence (AI). AI is no longer a part of the fantasy world. It is now used by almost every industry to either improve their operations, streamline business processes, or give better […]
SMEs in the Philippines account for 99% of businesses. Today, they are proving to be the backbone of the Philippine economy and contribute to both GDP and local employment. However, despite their economic importance, they face challenges while competing with large enterprises due to limited resources, access to technology, and global market reach. Artificial Intelligence […]
Imagine your call center agents spend a good 10 minutes talking to a customer and converting it into sales, but the next 20 minutes listening to calls waiting, voice mail, or dialing numbers leaving them idle and wasting their precious time on useless tasks. Do you want that for your business? Introducing Lgorithm’s Auto-dialer solutions- […]
Today, the tech-savvy population wants everything in their hands—from bank accounts to bills—and wants every information available through smartphones. In this era, when business success depends on customer service, it has become vital for them to provide fast and easy service. The best way to reach customers is through their smartphones. Smartphones are now the […]
The Philippines is growing as a global outsourcing hub and is uniquely positioned in this landscape. It is home to various industries- from BPO to retail, tourism, ecommerce, and technology, catering to global clients. This global presence has not only increased employment opportunities but also generated the need for 24/7 customer support to make their […]
The Philippines BPO industry has long been a global leader in the call center industry. Renowned for its large, skilled workforce, competitive pricing, and cultural compatibility with Western countries, the Philippines has been globally recognized as the world’s call center capital. It continues to dominate as a preferred outsourcing destination for customer support services. However, […]