Introduction In today’s fast-paced digital world, businesses in the Philippines are constantly looking for ways to improve customer service and reduce operational costs. One of the most effective ways to achieve this is by switching to cloud contact center solutions. Unlike traditional call centers that rely on expensive hardware and on-site staff, cloud contact centers […]
In business, managing multiple communication channels can be daunting. With so many ways to communicate, it’s hard for people to keep track of every call or message without extra assistance from technology. This is where a Unified communication solution comes into the picture. Unified Communication means integrating all forms of communication in one place. Unified […]
Interactive Voice Response (IVR) systems are an amazing technology but underutilized. The reason is that customers hate IVR. The endless questions, entries, and navigation but still no right answer- the curse of IVR. According to a study conducted by an independent firm in the Philippines, 83% of customers were dissatisfied with the responses from IVR […]
The call center industry remains at the forefront of crucial customer interactions but is rapidly evolving with the integration of AI and automation. With AI tools, call centers are evolving to provide an unmatched customer experience, build trust, and ease communication channels for 24/7 availability and fast issue resolutions. According to the Zendesk Report of […]
In this machine and technology-powered world, everyone is on a constant lookout for automated solutions. So why do call centers have to rely on manual input for outbound calling? Outbound calling is still the best way to reach potential customers, whether sales, service, or feedback. However, with the constant increase in the number of customers, […]
For every business, efficiency, and customer engagement are paramount to success. It’s no surprise that more and more businesses are on a constant lookout for solutions to increase calling efficiency. One such technology that has revolutionized outbound calling operations is the predictive dialer. This auto dialer utilizes advanced algorithms to optimize calling operations and dramatically […]
The Philippines is known for many things but culture and call centers stand out the most. Businesses from all around the globe are turning towards the Philippines to establish their BPOs and call centers due to the availability of talent, resources, and technology. Naturally, with so many call centers, the Philippines needs advanced call center […]
Today, everyone is surrounded by technology. Intelligent machines and smart devices are making lives easier. The latest innovation in the technology sector is Artificial intelligence (AI). AI is no longer a part of the fantasy world. It is now used by almost every industry to either improve their operations, streamline business processes, or give better […]
SMEs in the Philippines account for 99% of businesses. Today, they are proving to be the backbone of the Philippine economy and contribute to both GDP and local employment. However, despite their economic importance, they face challenges while competing with large enterprises due to limited resources, access to technology, and global market reach. Artificial Intelligence […]
Imagine your call center agents spend a good 10 minutes talking to a customer and converting it into sales, but the next 20 minutes listening to calls waiting, voice mail, or dialing numbers leaving them idle and wasting their precious time on useless tasks. Do you want that for your business? Introducing Lgorithm’s Auto-dialer solutions- […]