Smarter Ticketing. Faster Resolutions.
Automate routing, track SLAs, and resolve issues faster with our intelligent case management tools.
Streamline Support. Simplify Workflows. Strengthen Customer Relationships.
Delivering exceptional customer service requires speed, organization, and visibility. With Lgorithm Solutions’ Case Management & Ticketing System, your teams can manage, track, and resolve customer issues efficiently from a single platform. Our intelligent automation, real-time collaboration, and integration capabilities help businesses improve response time, accountability, and customer satisfaction — while maintaining complete control over the entire support lifecycle.
Reduce resolution times and improve service quality
Automate case routing and SLA tracking
Increase agent productivity with streamlined workflows
Key Features:
SLA Monitoring and Alerts
Never miss a deadline again. Track and monitor service-level agreements (SLAs) in real time, and receive automated alerts before deadlines are breached — ensuring proactive issue resolution and improved customer trust.
Team Collaboration and Escalation Tools
Enhance teamwork with built-in collaboration tools for internal communication, notes, and task assignments. Escalate tickets automatically to higher-level support when required to maintain service quality and efficiency.
Reporting and Performance Analytics
Access powerful dashboards and performance reports that track agent productivity, ticket resolution times, and customer satisfaction trends. Use these insights to optimize workflows and make data-driven service improvements.
Automated Ticket Routing and Prioritization
Automatically assign incoming tickets to the right agents or departments based on predefined rules such as category, urgency, or customer type. Ensure faster resolutions and improved SLA compliance through intelligent prioritization and routing logic.
Integration with Communication and CRM Systems
Connect your ticketing system with telephony, chat, and CRM platforms for a unified service experience. All customer interactions are automatically captured and logged, giving your team complete visibility into every support case.