Powerful Cloud & On-Premise Telephony for Modern Businesses
Seamless, scalable phone solutions with IVR, call routing, recording, and analytics — hosted on secure local cloud or your premises.
Cloud-based Contact Center Solutions In The Philippines
Our telephony solutions combine the flexibility of cloud systems with the control of on-premise deployments. From IVR and call routing to voice logging and analytics, we enable businesses to manage communications efficiently.
Using cloud computing, Lgorithm’s Cloud-based contact center solutions enable organizations to manage their customer interactions through various channels such as phone calls, emails, chats, and social media. Our solutions offer flexibility, scalability, and cost-effectiveness compared to traditional on-premises contact center setups.
Reduce infrastructure and maintenance costs
Ensure reliable communications with secure hosting
Improve efficiency with intelligent call handling
Key Features:
Intelligent Call Routing & IVR System
Automatically route incoming calls to the right agent, department, or location using AI-driven logic. Our multi-level IVR (Interactive Voice Response) ensures customers reach the right destination faster — improving response time and customer satisfaction.
Cloud or On-Premise Deployment Flexibility
Choose the setup that fits your business best. Deploy on the cloud for agility, scalability, and remote accessibility, or on-premise for enhanced control and compliance with enterprise data security requirements.
Call Recording & Monitoring
Ensure quality, compliance, and transparency with built-in call recording. Supervisors can monitor calls in real-time, review past interactions, and use analytics to train agents and improve service delivery.
CRM & System Integration
Integrate telephony with your existing CRM, ERP, or ticketing system to maintain a unified customer view. Log every interaction, capture data automatically, and enable click-to-call features directly from your business applications.
Real-Time Analytics & Performance Dashboards
Access live call data, agent metrics, and system performance insights on an interactive dashboard. Identify patterns, track call volumes, and make data-backed decisions to optimize productivity and customer experience.