Today, everyone is surrounded by technology. Intelligent machines and smart devices are making lives easier. The latest innovation in the technology sector is Artificial intelligence (AI). AI is no longer...
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SMEs in the Philippines account for 99% of businesses. Today, they are proving to be the backbone of the Philippine economy and contribute to both GDP and local employment. However,...
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Imagine your call center agents spend a good 10 minutes talking to a customer and converting it into sales, but the next 20 minutes listening to calls waiting, voice mail,...
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In this machine and technology-powered world, everyone is on a constant lookout for automated solutions. So why do call centers have to rely on manual input for outbound calling? Outbound...
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In business, managing multiple communication channels can be daunting. With so many ways to communicate, it’s hard for people to keep track of every call or message without extra assistance...
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Introduction In today’s fast-paced digital world, businesses in the Philippines are constantly looking for ways to improve customer service and reduce operational costs. One of the most effective ways to...
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