Centralized Engagement. Better Insights.
Manage and monitor calls and social conversations together to deliver consistent, informed customer experiences.
Engage Everywhere. Respond Instantly. Manage Seamlessly.
Lgorithm’s Voice & Social Media Channel Management platform empowers businesses to manage every interaction from one intuitive dashboard. Monitor, analyze, and engage across channels to deliver consistent customer experiences.
Improve visibility across all customer interactions
Respond faster with centralized communication
Track sentiment to enhance brand reputation
Highlighted Features & Benefits
Unified Interaction Dashboard – Manage Calls and Social Conversations Together
Access all voice and social interactions within one system, reducing context switching and delays.
AI Sentiment Insights – Understand Customer Emotions in Real Time
Use sentiment analysis tools to detect tone, mood, and satisfaction levels across all communications.
Smart CRM Integration – Connect Every Conversation to a Complete Customer Profile
Integrate seamlessly with CRM and case management tools for personalized engagement and quick issue resolution.
Real-Time Escalation Alerts – Act Instantly on Critical Customer Issues
Receive instant notifications for urgent cases or negative feedback to ensure timely interventions.
Performance Analytics – Track Engagement and Measure Impact Effortlessly
Analyze engagement data, response times, and outcomes to continuously improve performance.