Streamlined Support. Smarter Resolutions.
Manage cases intelligently with automated routing, SLA monitoring, and integrated reporting tools.
Streamlined Support. Faster Resolutions. Happier Customers.
Lgorithm’s Smart Case Management System automates case handling, improves SLA adherence, and enhances team collaboration. It centralizes all support operations for faster, more accurate resolutions.
Reduce manual handling with automated workflows
Improve SLA adherence and service quality
Empower agents with integrated collaboration tools
Highlighted Features & Benefits
Intelligent Ticket Routing – Get the Right Case to the Right Agent Instantly
Automatically routes incoming tickets to the most qualified agent based on predefined rules and priorities.
Proactive SLA Tracking – Never Miss a Deadline with Smart Alerts
Monitor SLAs in real time with automated alerts that prevent breaches and maintain compliance.
Collaborative Workflows – Empower Teams to Resolve Faster, Together
Facilitate inter-agent communication and collaboration for efficient problem-solving and escalations.
Unified CRM & Channel Integration – Every Interaction in One View
Integrate seamlessly with CRM and omnichannel tools to create a complete view of every customer interaction.
Insightful Analytics – Measure, Monitor, and Improve Service Efficiency
Access dashboards to track ticket trends, agent productivity, and overall service performance.